Volunteer work: Mapping the future of moderation research

Charles Kiene, Kenny Shores, Eshwar Chandrasekharan, Shagun Jhaver, Jialun Jiang, Brianna Dym, Joseph Seering, Sarah Gilbert, Kat Lo, Donghee Yvete Wohn, Bryan Dosono

Research output: Chapter in Book/Report/Conference proceedingConference contribution

9 Scopus citations


Research on the governance of online communities ofen requires exchanges and interactions between researchers and moderators. While a growing body of work has studied commercial content moderation in the context of platform governance and policy enforcement, only a small number of studies have begun to explore the work of unpaid, volunteer community moderators who manage the millions of diferent subcommunities that exist on platforms. This workshop will create a pathway for future scholars to tackle the challenges and opportunities of research on volunteer community moderators and establish best practices for engaging with volunteer moderators without disrupting their work. Through lightning talks, collaborative brainstorming exercises, and small-group activities applying principles to research practice, workshop participants will bring together their diverse experiences and perspectives to map the future of moderation research. Both industry and academic researchers as well as experienced moderators will lead this one-day workshop that may accommodate up to 20 participants.

Original languageEnglish (US)
Title of host publicationCSCW 2019 Companion - Conference Companion Publication of the 2019 Computer Supported Cooperative Work and Social Computing
PublisherAssociation for Computing Machinery
Number of pages6
ISBN (Electronic)9781450366922
StatePublished - Nov 9 2019
Event22nd ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2019 - Austin, United States
Duration: Nov 9 2019Nov 13 2019

Publication series

NameProceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW


Conference22nd ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2019
Country/TerritoryUnited States

All Science Journal Classification (ASJC) codes

  • Software
  • Computer Networks and Communications
  • Human-Computer Interaction


  • Content moderation
  • Governance
  • Online communities
  • Platforms
  • Social media
  • Volunteer work


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