@inproceedings{ea0936738e544e95b5a78a96b6b65e75,
title = "Volunteer work: Mapping the future of moderation research",
abstract = "Research on the governance of online communities ofen requires exchanges and interactions between researchers and moderators. While a growing body of work has studied commercial content moderation in the context of platform governance and policy enforcement, only a small number of studies have begun to explore the work of unpaid, volunteer community moderators who manage the millions of diferent subcommunities that exist on platforms. This workshop will create a pathway for future scholars to tackle the challenges and opportunities of research on volunteer community moderators and establish best practices for engaging with volunteer moderators without disrupting their work. Through lightning talks, collaborative brainstorming exercises, and small-group activities applying principles to research practice, workshop participants will bring together their diverse experiences and perspectives to map the future of moderation research. Both industry and academic researchers as well as experienced moderators will lead this one-day workshop that may accommodate up to 20 participants.",
keywords = "Content moderation, Governance, Online communities, Platforms, Social media, Volunteer work",
author = "Charles Kiene and Kenny Shores and Eshwar Chandrasekharan and Shagun Jhaver and Jialun Jiang and Brianna Dym and Joseph Seering and Sarah Gilbert and Kat Lo and Wohn, {Donghee Yvete} and Bryan Dosono",
note = "Publisher Copyright: {\textcopyright} 2019 Copyright is held by the owner/author(s).; 22nd ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2019 ; Conference date: 09-11-2019 Through 13-11-2019",
year = "2019",
month = nov,
day = "9",
doi = "10.1145/3311957.3359443",
language = "English (US)",
series = "Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW",
publisher = "Association for Computing Machinery",
pages = "492--497",
booktitle = "CSCW 2019 Companion - Conference Companion Publication of the 2019 Computer Supported Cooperative Work and Social Computing",
}