Web-based computer-mediated communication: An experimental investigation comparing three communication modes for determining software requirements

Rosalie Ocker, Jerry Fjermestad

Research output: Contribution to journalConference articlepeer-review

13 Scopus citations

Abstract

This experiment is the third in a series of empirical studies designed to explore the effectiveness of various modes of communication for groups working on determining software requirements. This study focuses on the effectiveness of matching communication media to stages of group work. Three modes of communication are compared: (1) face-to-face (2) Web-based asynchronous computer conferencing and (3) combined - a sequence of FtF, Web-based asynchronous computer conferencing, and FtF communication. Teams of graduate students determined the requirements for a computerized post office as a course assignment, over a two-week time period. Concerning creativity, asynchronous groups outperformed combined groups who, in turn, outperformed face-to-face groups. Combined groups produced higher quality solutions than face-to-face groups. There were no significant differences for quality between the combined and asynchronous groups.

Original languageEnglish (US)
Pages (from-to)88-97
Number of pages10
JournalProceedings of the Hawaii International Conference on System Sciences
Volume1
StatePublished - Jan 1 1998
Externally publishedYes
EventProceedings of the 1998 31st Annual Hawaii International Conference on System Sciences. Part 1 (of 7) - Big Island, HI, USA
Duration: Jan 6 1998Jan 9 1998

All Science Journal Classification (ASJC) codes

  • Computer Science(all)

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